Last updated on June 5th, 2019
- When you make a booking or enquiry we will ask you for your name, e-mail address, telephone number. We need to collect this information in order to arrange the experiential tours you are requesting.
- When you request to make a booking, depending on the arrangements you ask us to make for you, we will ask if you have any special requirements. You may give us information concerning dietary requirements, medical /health conditions, disabilities, race or religion. This information is referred to as special categories of personal data and when you give us this information we’ll use it to try and ensure your particular needs in relation to a booking are met. If you do not want to provide this information to us, or after you have provided us with this information you ask us to stop processing this information, it may mean we won’t be able to provide all or parts of the services you have requested. If we have to cancel your booking/purchase as a result, you may incur a cancellation charge.
- If you enter a competition or promotion, complete a survey, or if you give feedback on any of our Services, we will collect your email address,your nationality, your age, your sex and any other personal information you choose to give us.
- We may ask to see and retain a copy of passport details and other identification documents if, for example, you are purchasing foreign currency or completing a money transfer.
- When you contact us online, we may keep a record of your e-mail or other correspondence, and if you call us by telephone, we may monitor and/or record phone conversations for customer service reasons.
- If, when using our Services, you make a search on our website (www.cretanvibes.com) and you enter or provide any of your personal data (including telephone number or e-mail address), but do not make a booking or other purchase, we will keep and use the data you’ve provided for a limited time and purpose, as mentioned below.
- If, you subscribe to our website, you provide your consent to receiving emails regarding our new services, offers, discounts and blog posts. Your email and subscriber’s information will be stored in a safety place, and can be deleted whenever you want to.
To help us keep your information current, accurate and complete, please ensure you tell us if anything needs to be changed.
Based on your activity on our website and social media channels, we collect the following personal data about you:
- We collect details of your visits to our Site and Social media (including, but not limited to, traffic data, location data and weblogs) whether this is required for our own purposes or otherwise, and of the resources that you access. We use third party technology services, such as Google Analytics to administer these services.
- We collect details of website(s) you visited before you use a link to our Site, pages visited in our Site, and time spent on each page.
- We may collect information about your computer (or mobile device/tablet) including, where available, your IP address, operating system, device location, browser type, cookie identification numbers, for system administration purposes, marketing purposes (both our own, and third party advertisers for whom we provide advertising services) and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and any reports we share do not identify any individuals.
- Images of you taken during your participation in our experiential tours or you have uploaded in yours social media.
We keep in our records and process the following data: Name, Email, Age, Sex, Nationality, Mobile number when you come in contact with us (for instance when you subscribe in our newsletter or book one of our tours or send us email or chatting us).
When you give your personal data to us, we keep it safe in our database. Some of the personal data you provide will need to be given to and processed and stored by relevant third parties. These third parties include:
- our technology and data management partners who help us to administer the services we provide (such as Digital partners who support how we manage our social media activity);
- our contact centre (including ‘live chat’) who provide services to support customer bookings and enquiries or are responsible to send you newsletters of Cretan Vibes;
- Banks that help us to process payments customers make to us for their tours purchases;
In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies or other authorities in the UK and in other countries, such as those responsible for immigration, border control, law enforcement, security and anti-terrorism.
Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate in the interests of detecting and preventing criminal activity.
Where practical, we will collect personal information directly from you. Generally, this collection will occur when you deal with us either in person, by telephone, letter, facsimile, email, when you visit our website or social media. We may collect personal information about you when you purchase or make enquiries about our experiential tours or other products and services, when you enter competitions, when you register for promotions, when you subscribe to receive marketing from us (e.g. e-newsletters) or when you request brochures or other information from us. We may also collect your personal information when you complete surveys or provide us with feedback.
With your registration to our services, you also consent to the storing and use of your personal data, according to this Declaration. We are allowed to process your personal data, in order to provide personalized services, according to the law (article 6(1b) of the Regulation (EU) 2016/679). Your personal data are not used for other purposes, apart from what it is described in this Declaration, except if we receive your prior permission, or except if something like that is required or is allowed by the law.
The purpose of the collection, use and processing of your personal data, is (a) to provide the services you request through the website or direct communication with our personnel, for the receipt of which their use or/and process is required, e.g. online bookings of tours and activities and the consequent implementation of the contractual obligations, in order to execute, deliver and invoice of orders under the best conditions and with the most effective way, (b) the promotion of the services provided from Cretan Vibes and especially through www.cretanvibes.com, (c) the provision of personalized services and the facilitation of the service execution process, aiming to the facilitation of the visitor and / or ensuring that the content of the website is presented to the most effective way for you and your devices, (d) to send you informative messages/ emails/ newsletters related to services or/and related offers or/and announcements or/and news.
Cretan Vibes collects “sensitive” personal data only when you offer voluntarily those data or when these data are required or their collection is allowed by the law. We advise you to abstain from providing sensitive data, except if this is required for the purpose of your booking or if you hereby consent with the use of these data from Cretan Vibes for its purposes.
If you have made an enquiry or purchase on our Site, your personal data may be used by us in the ways the law allows, to contact you by post, electronic means (e-mail or text message) and/or by phone with information and offers relating to products or services that you can book/purchase from Cretan Vibes. We will only do this if you did not opt out of such marketing at the point where we collected your contact details.
If you have not made an enquiry or purchase, we will only send you information, offers and our news by e-mail or text message if you sign up (opt in) to receive our newsletter.
You will only receive marketing communications about those which we think are relevant to you.
To try and ensure that our marketing communications and advertising are relevant to you, we work with third parties to offer a better experience to customers and potential customers. Using new technologies and with the help of cookies,our digital expert and marketing activation platforms, we may use your personal information to try to ensure any marketing communications we send to you are offering products or services likely to be of interest to you..
Please see our Cookies Policy on Section 16 for more information.
We understand you might no longer want to hear from us and that’s ok. It is easy to opt-out or unsubscribe.
You have the right at any time to ask us not to process your personal data for marketing purposes. You can exercise this right at any later time by using the unsubscribe link on any marketing e-mail you receive or by sending an unsubscribe request to: email@example.com
You have the right to make a Data Subject Access Request in many circumstances. That is a request for access to the personal information that we hold about you. If we agree that we have to provide personal information to you (or someone else on your behalf), we’ll provide it to you or them free of charge.
We may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. That may include information about your previous booking(s) or other purchases. If someone is acting on your behalf they will need to provide written and signed confirmation from you that you have given your authority to that person/company for them to make the request. We will ask for this to be provided before we give you (or another person acting on your behalf) a copy of any of your personal information we may be holding. We may not provide you with a copy of your personal information if it includes the personal information of other individuals or we have another lawful reason to withhold that information.
Please see the section below titled ‘How to Contact Us’ if you need to make a Data Subject Access Request.
The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you.
In the meantime, if you change your name or address/e-mail address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by sending an email in the address: firstname.lastname@example.org
Where we rely on your consent as the legal basis for processing your personal information, as set out in section above titled ‘How do we use your information when providing our services to you’, you may withdraw your consent at any time. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, please see the section titled “What you need to do if you don’t want our marketing communications’ for further details. If you would like to withdraw your consent to us processing any special categories of personal data, please contact us in the email address: email@example.com. Please note if you ask us to stop processing this information, it may mean we won’t be able to provide all or parts of the services you have requested. If we have to cancel your booking or other purchase as a result, you may incur a cancellation charge.
If you withdraw your consent, our use of your personal information before you withdraw is still lawful.
Where we rely on our legitimate business interests as the legal basis for processing your personal information for any purpose(s), you may object to us using your personal information for these purposes by e-mailing or writing to us at the address provided in the section below titled “ How to contact us”. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection law, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data.
In certain circumstances, you may ask for your personal information to be removed from our systems by e-mailing to us at the address provided in the section below titled “ How to contact us”. Provided we do not have any continuing lawful reason to continue processing or holding your personal information, we will make reasonable efforts to comply with your request.
You may also ask us to restrict processing your personal information where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. We may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.
By email to: firstname.lastname@example.org.
By post to: D.Xoustoulaki 24, Moires,Heraklion,Crete,Greece, 70400
We take data security very seriously. The transmission of information via the internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site (www.cretanvibes.com) , therefore any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access, use or loss of your data, by putting in place appropriate security measures and limiting access to those who have a business need to know. All information you provide to us is stored on our secure servers.
What are Cookies?
Cookies are small data files that allow a website or a mobile app to collect and store a range of data on your desktop computer, laptop or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information. In other words, whenever a user connects to a website, the latter retrieves that information and provides the user with services related to them. A typical example of such information is the user’s preferences on a website, as stated by the user’s choices on the site (e.g. selecting specific “buttons”, searches, ads, etc.).
Cookies set by the website owner or service provider (in this case, Cretan Vibes) are called “first party cookies”. Cookies set by parties other than the website owner are called “third-party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third party cookies can recognize your computer both when it visits the website or service in question and also when it visits certain other websites or services.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Other tracking technologies
We and our third party partners may use other, similar technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our website or, in the case of web beacons, opened an email that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our website to another, to deliver or communicate with cookies, to understand whether you have come to our website from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair the functioning of these technologies.
Your choices when it comes to cookies
If you do not wish to receive cookies, you can modify your web browser settings to alert when cookies are sent, to disable all or some of the cookies used by the Site, or to delete cookies already installed on your computer.
If you choose to disable some or all cookies, you may not be able to make full use of our websites.
Here are references to the most popular web browsers regarding specific editions.
It is recommended that you refer to the website browsers’ official information for the most up-to-date information.
If you have any queries or you would like more information regarding our cookies policy, please do not hesitate to contact us at email@example.com
Last updated: 3/6/19
This website is operated by Cretan Vibes. Throughout the site, the terms “we”, “us” and “our” refer to Cretan Vibes . Cretan Vibes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
To secure a seat in one of our cooking classes you must make a full payment in advance. Once the booking is processed and funds are cleared an email confirming the booking including details of the event will be sent to the participant.
Payments can be made through direct bank deposit. All prices quoted in this website are taxes (VAT) inclusive.
Cretan Vibes reserves the right to cancel or reschedule an event for any reason. If an event is cancelled then all participants will be notified within 48 hours of the commencement date for the event and have the option to reschedule to another event or receive a full refund.
In the circumstances that a participant needs to cancel their booking ,then then the following will apply:
- If you cancel your booking at least 48 hours before the event, you will be fully refunded.
- If you cancel your booking in less than 48 hours before the event, you will not be refunded.
All events run by Cretan Vibes will start on time.
All participants are expected to arrive 15 minutes prior to their allocated session time.
If a participant is late for an event, it is their responsibility to catch up with the rest of the participants and to minimize disruption to others.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express a written permission by us.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
Prices for our products/services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through this website.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product/service at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to service descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, or error-free.
You expressly agree that your use of, or inability to use, the service is at your sole risk. When participating in our experiential cooking classes, you acknowledge and agree that you will be using sharp or dangerous tools associated with a kitchen environment. You strongly agree that you will release, indemnify and exclude our company and its employees from any and all liability of any kind for any damage or injury incurred while attending an event. You understands these terms and conditions and accepts the inherent risks of a kitchen environment when they make a full payment for a scheduled event.
In no case shall Cretan Vibes, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Moreover, you agree that you may be held financially liable for any damage to, or loss of our company’s property during their event. In this case you are responsible to compensate the Cretan Vibes for the harm or damage you caused (even if it was intentionally or unintentionally).
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
All Participants acknowledge and agree that Cretan Vibes is expressly authorised to take photographs of them during the Experiential Tours and utilise such photographs for the purpose of advertising Cretan Vibes including but not limited to being displayed on our website and Social Media.
Photographs remain copyright to Cretan Vibes and may only be used or reproduced by Participants for private purposes and must not be used for any commercial purpose, including promotion of any supplier or any supplier’s products or services, without our written permission.
We shall retain all worldwide rights in the intellectual property of the website and any content on the website, including, but not limited to, the artwork, “look and feel” of the website, its color combinations, and all other graphical elements, photographs, videos, sounds, visual interfaces, design, logos, trademarks, services marks, content, compilation, products, software, and other material contained or presented on the website, and any combination thereof (“Material”, or “materials”). The Material is copyrighted or otherwise protected and owned by Cretan Vibes, and as such is protected by Greek and foreign copyright, trademarks, trade secrets, patents, and other intellectual property laws and other applicable laws worldwide. Except where your use constitutes “fair use” under copyright law, you may not otherwise use, download, upload, copy, print, display, perform for commercial use, modify, reproduce, publish, republish, license, post, transmit or distribute any Material on the Website in whole or in part without the prior written consent of Cretan Vibes. We, our affiliates, business partners and/or licensors own all right, title and interest, including all copyright, trademark, trade secrets, patent, and other intellectual property rights in such Material.